Infrastructure Management Solutions
Database Administration - Server Administration - Infrastructure & Security Management - Managed Services
Hytec's team of certified professionals and product specialists will take responsibility for all of your IT systems; such as email, firewalls, systems monitoring, data centre hosting etc, and deliver a service up to and including the operating system level, all based on agreed service levels for a fixed number of years.
Continually evolving, our services take account of developments such as:
- The ‘Electronic Social Care Record’ (ESCR)
- High profile cases such as “Baby Peter” & “Victoria Climbie” that have pushed Social Services to the top of local authority agendas
- Gershon & Comprehensive Spending Review initiatives to drive down costs
- An increase in the size & complexity of IT infrastructures
- Greater awareness of the need for Business Continuity
- Functionality improvements & cost reductions in server hardware, improvements in functionality & choice for server administration & monitoring tools
- The emergence of virtualisation technologies
- The introduction of secure government networks, such as GCSx
- The requirement for compliance with information governance & security regimes
- Industry adoption of IT infrastructure & project management standards such as ITIL & PRINCE2
Technical and application services
We provide a range of on-site and remote services which include server and network implementation and end-user desktop support. The team includes experts in applications software systems and, building on our Microsoft, Citrix and Oracle skills, we are able to support social care functions with application services from software implementation, configuration and administration through to database administration.
We have established relationships with global technology companies and work directly with all of them in order to provide the extensive range of expertise required to support today's integrated systems.
We provide customers with cost effective technical options to improve their IT processes and, in turn, reduce the headaches associated with providing and retaining technical support. This process can begin with technical consultancy and be extended through to managing the entire infrastructure including databases, servers and deployment.
Remote managed services
We have considerable experience in providing hosted and remote managed services. From our Remote Management Centre, we provide a range of managed services that include hosting, network and systems administration, security monitoring and the management of VPNs, firewall and authentication systems.
Security services
The main risk to the security of IT systems is not malicious attack. Most issues arise because someone has done something inadvertently, creating a security vulnerability. With the increase in Internet connectivity and transfer of data by email, the likelihood of systems being compromised through security breaches is increasing significantly. Over many years, our Remote Management Centre has built a reputation for its security services which include: