Infrastructure
Support
One
of the most time consuming tasks in a busy IT
department is system management; you need someone
to support the technology that keeps your business
running. Utilising the skills of a professional
service provider like Hytec gives your IT team
the time they need to develop solutions for your
business, as well as improving the overall service
delivery to your users.
Hytec
specialises in all levels of system management
and support: monitoring and reporting on network
traffic, remote diagnostics, licence management,
inventory control and complete infrastructure
management.
Today's
technology allows Hytec to support an organisation's
IT services from our System Management Centre
in Oxfordshire. The service is completely tailored
to the needs of each customer and is usually achieved
by a fixed link between our offices and their
network. Once this is established we employ the
necessary software applications to monitor such
things as network traffic, server activity, traffic
routing, network collisions, disk usage and processor
performance.
Having
monitored and collated this data we offer a further
tier of services including monthly reporting,
on line diagnostics and recommendations, remote
fix, remote reconfigure and automatic dispatch
of a network engineer to correct potential problems.
Our
service delivery mechanism is totally flexible
and allows us to integrate with your IT department
in a complimentary way, adding real value to the
service you provide to your users. Fees for this
service are entirely dependant on the level of
service you require, but it would be correct to
assume that employing Hytec to carry out remote
network management would normally represent a
considerable saving when compared to the costs
of your own staff undertaking the same tasks.
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