Support & Management
Hytec provides high quality support and management services for all of the mission critical layers of your organisation's IT estate.
Overview
IT support and management services are becoming increasingly commoditised, this approach may suit some suppliers but not us at Hytec.
We still view every customer as an individual and pride ourselves on providing a tailored fit for specific requirements as opposed to a flawed, ‘one size fits all’ solution.
We operate a very simple policy; the service level is king and accordingly our support and management teams adhere to tight service monitoring procedures to ensure that we meet or exceed SLAs.
We provide comprehensive IT support and management services extending from core infrastructure platform, through the application stack, to the perimeter layer.
Infrastructure Management
Our range of flexible infrastructure management solutions gives our customers complete piece of mind, knowing that experts are proactively working to maximise service uptime and optimise network performance.
We manage a diverse array of technology platforms of a large number of public and private sectors organisation with and our infrastructure management team is regularly trained to keep them abreast of the latest releases and issues.
Hytec’s infrastructure management services encompasses IT estates on client premises, external datacentres and our own managed, hosted facilities.
Click here to read more about our range of infrastructure management services
Security Management
Hytec have an extensive track record of providing security management services to a variety of organisations that have complex compliance and data protection requirements.
Our customers frequently operate in extensively regulated environments and have considerable challenges to meet in terms of providing secure access to network services and data for their user bases and peered organisations.
IT security is our specialism and our expertise spans all aspects of the threat prevention spectrum, encompassing managed anti-virus / anti-spam solutions, content filtering services, authentication technologies, firewall management & policy administration, and a range of bespoke risk and threat prevention services.
Click here to read more about our range of security management services
Solution Support
We provide a full range of support packages for our internally developed solutions, InfraShare, Integral Xchange, Integral mForms, and the OLM Group CareFirst suite.
Our dedicated solution support team operate 24 x 7 to ensure maximum system availability and optimal performance levels are maintained, in accordance with our clearly defined SLAs.
With a track record of over 30 years developing and supporting our best of breed IT solutions, you can rely on us to provide the service levels required and to ensure that your organisation truly realises the value of its investment in a Hytec or OLM Group solution.
Click here to read more about our range of solution support services
If you would like more information on any of the above services click here or call our helpful sales team on 01865 887 428