Infrastructure
Managed Service
Sofa
Workshop Ltd, specialise in the manufacture
of premium quality, custom-designed
sofas, which are sold through 32 retail
outlets across the UK .
In
March 2002, Hytec Information Security
Ltd was awarded a contract to design,
supply, implement and manage a new IT
infrastructure for Sofa Workshop. The
new system had to provide all staff
with access to corporate applications,
whether they were office based or shop
based.
Having
investigated different approaches to
this requirement, Hytec recommended
a Terminal Services solution, utilising
thin client terminals. This approach
provided the ease of administration,
central control and cost effectiveness
that Sofa Workshop required. Each of
the stores received two PCs, two printers
and a wireless access point. These systems
were supplied, pre-configured and tested
at Hytec's offices before being delivered
to site. This minimised disruption,
both to the stores and to their customers.
Hytec
supplied and configured three terminal
services servers, a Microsoft Exchange
server, a 100Gb network addressable
storage array and the supporting LAN
infrastructure to provide the required
IT applications to all the stores and
Head Office users. Another key element
of the programme was p roject managing
the rollout of PCs, printers and secure
wireless networks to each of the 32
stores. Part of the task was liaison
with BT, responsible for the WAN infrastructure,
to ensure that all equipment was correctly
installed in each store, tested and
working.
Hytec
proactively manages Sofa Workshop's
entire IT infrastructure on a 24x7 basis.
This is achieved through Hytec's Remote
Management Centre in Eynsham, and ensures
that high service levels are maintained
and that any problems are kept to an
absolute minimum.
However,
if faults do occur, Hytec provides a
24x7 help desk facility that manages
fault resolution to any IT related problems.
This service covers LAN and WAN management,
server related issues and any faults
with PCs or printers, including maintenance.
Hytec provides an enhanced maintenance
service to the stores with an advance
swap out service. Should a fault be
logged on any device in a store, a pre-built
and pre-configured replacement device
is immediately dispatched to the store
where it is collected and installed
by an engineer. The faulty goods are
then sent back to Hytec to be repaired.
This minimises downtime and disruption
to the stores.
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Need
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Fighting
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