efficiency
Identify manual, duplicated and broken processes, enable your organisation to reduce costs and improve efficiency.
Overview
The achievement of an organisation’s strategic goals is heavily dependent upon the underlying processes, plus the people and technologies that support them.
Currently, there is a heavy focus on driving efficiencies within public sector organisations to realise saving and improve service delivery levels but, all too often this results in an organisation focussing on the underlying technology, rather than addressing the core processes that the technology is designed to support.
What is the problem?
It is our strongly held view that the process should come first as a primary focus and the technology later, to support them.
However, in our experience, the major problem is one of internal ownership and is typified by the lack of clarity surrounding the organisations overall strategic goals.
This all too common scenario is often compounded in organisations as many of the existing processes are sub-optimal and some are just plain broken. Often rather than confront the real underlying issues business leaders are instead encouraged by IT vendors to rely on the introduction of new technology as a convenient silver bullet.
Organisations should, but invariably don’t, have answers to all of the following questions:
- How effective are our core business processes at serving the needs of the business?
- How do our processes generate business value?
- Where should we focus your process improvement efforts?
- How well are our processes supported by IT?
What is the solution?
This is where Hytec can help.
Hytec’s efficiency assessment service utilises a combination of standard consultancy techniques such as user storyboarding, workshops and SWOT analysis sessions, combined with our best of breed business process assessment toolsets, to generate insghtful and detailed reports.
The efficiency report get straight to the heart of the core issues and the easy to digest findings are presented along with a prioritised and costed shortlist of big win areas and a detailed plan of how to implement the required changes in processes, with minimum impact to the organisation.
Why Hytec?
Hytec understands the public sector marketplace and with a track record that extends over 30 years of providing expert advice to our clients we are well placed to provide the external insight your organisation needs.
Our efficiency assessment service differs from typical BPO consultancy, it is underpinned by class leading toolsets and delivered by highly experienced practitioners who live and breathe the fundamentals of streamlining processes.
Hytec has also worked on numerous projects to assist organisations to adopt a joined up approach to working together. In order to achieve this for our customers it has necessitated us gaining a deep understanding of inter-agency processes this is an area of particular expertise within our company and these factors are crucial when holistically reviewing process optimisation.
If you would like more information about any of the above services click here or call our helpful sales team on 01865 887 428.